Multiple Zone Activation
If more than one zone is activated at the same time or within 102 minutes, the CAM should advise the police 999 center accordingly and state “Verified Alarm by Multiple Zones”. Other useful information such as location of the alarmed zone can also be given. Note: This related to CAM’s customers who want the police to be called – some may not.

Keyholders – Minimum Numbers
All customers having system monitored by CAM’s must have a minimum of three Keyholders.

Emergency Buttons Pressed
All EB’s / Panic Buttons pressed from all type of premises should first be verified by the CAM by telephone call back to the site. If no contact, carry out usual Keyholder instructions.

Record Keeping
All CAMS will keep a log of all calls to the police on “Excel for Windows”, and submit the report to the CPB by 10th of the month o the preceding month. These reports are to be sent via email and storage in thumb or hand disks.
Not to count those alarms reported by general public to Police without PIN codes and site evidence support as it affect the false alarm rate of CAMS and response level of Police to Subscribers. There were case where the environmental condition of the relevant subscriber triggered alarms and Police was called by the public, and finally led to subscriber being downgraded. Too many different situations that cause the public to call police. Devilment is one of them that often happens today.

New Installations
All new installations – from the date for connection to the CAM – should have no calls to the police until after a seven day period is completed.

Open/Close Signal
If an alarm signal is received in conjunction with an Open/Close signal, the alarm must be verified before calling the police.

A/C and D/C failure
If A/C failure and C/D failure precede an alarm, CAM’s will not call the police but Keyholders only.

100% Verification
Each and every time an alarm is activated and a request for Police action is desired the ARC is to verify by calling the sit before calling the police. The use of passwords is recommended.

Minimum User instructions

PIN
Know your PIN – individual user code

BAS – Entry Delay Time
Burglar Alarm Systems have Entry time delay – Must enter PIN user Cod within that time.

BAS – Exist Time Delay
Burglar Alarm Systems have Exist Time Delay. After enter entering Pin User Code, Please exit immediately

Windows and Doors check
Before leaving, check all windows & doors are closed and secure before turning on system.

False Alarm Reporting
Know you CAM teleporting to report false alarm

Large animals – Alarm Zone
Contain large animals to unprotected area

Changes – Contact CAM
Know your open closes if any changes contact CAM

Reporting within 2 hours
Remember to call back CAMS to inform them of your arrival within two hours at site.